Managed Services:
Enterprise Identity

Once it's built, we'll maintain it!

With Identity Management Engineering Resources from WX+B Cyber, we have you covered.

Our team of seasoned IAM experts can help you continuously optimize your IAM investment, implement additional efficiencies, increase uptime and improve your users’ experience.

We offer dedicated engineering resources with the IAM expertise needed to refine your program and ensure it’s running proficiently. Our engineers are available to you for limited engagements or on an ongoing managed services basis.
From troubleshooting to software patches, our engineers can ensure your IAM program is running smoothly.

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How You Benefit

Easy budgeting with flat
rates


Free up your internal resources for weightier projects


Save up-to a 1/3 what you’d pay if you hired an engineer


24×7
Support


Identity Manage Services Packages




Foundation Package

Level 3 Support

Business Hours Support

Analysis & Bug Fixes

Application Monitoring

Consulting & Guidance

WXB Ticketing System

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Enterprise Package

Level 2 & 3 Support

24x7 Support

Analysis & Bug Fixes

Application Monitoring

Consulting & Guidance

Client Ticketing System

Patches

Enhanced Reporting

Adaptive Adjustments

Dedicated Success Manager

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ADVANCED SUPPORT TEAM


A dedicated group of IAM experts is on hand to troubleshoot and resolve your IAM challenges, including:


Full Tier III Support


Team of specialists qualified to manage your complex problems.



Partial Tier II Support


Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.



Root Cause Analysis


Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions.



Bug Fixes


We identify and resolve programming bugs/glitches in your Identity environment.


OPERATIONAL MAINTAINENCE


Offering care and maintenance across your application environment to ensure workflows are maintained and optimized.


Application Monitoring


Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.



Adaptive Adjustments


Adjust Identity workflows in accordance with changes to your business’s vision.



Updates & Patches


We’ll keep your identity program up-to-date with security enhancements and new feature adoption.


KNOWLEDGE & REPORTING


Utilize our knowledge base to frequently communicate educated recommendations along with providing recurring reporting.


Dedicated Success Manager


Ensure maximum success and request resolutions with a dedicated WX+B Cyber project manager.



Enhanced Reporting


We’ll provide enhanced metrics on the health and usage of your Identity program.



Consulting & Guidance


We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.


WX+B Cyber partners with industry-leading IAM technology companies.


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Learn more about how IAM technology works and how we use it to protect organizations in our overview.


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