ADVANCED SUPPORT TEAM
A dedicated group of IAM experts is on hand to troubleshoot and resolve your IAM challenges, including:
Full Tier III Support
Team of specialists qualified to manage your complex problems.
Partial Tier II Support
Collaborative approach between our experts and your level II team to analyze the impact of infrastructure changes to your Identity program.
Root Cause Analysis
Utilize our years of expertise to determine the underlying cause of anomalies and formulate permanent solutions.
Bug Fixes
We identify and resolve programming bugs/glitches in your Identity environment.
OPERATIONAL MAINTAINENCE
Offering care and maintenance across your application environment to ensure workflows are maintained and optimized.
Application Monitoring
Proactive monitoring of your identity program to anticipate issues and ensure that application processes perform within expected scope.
Adaptive Adjustments
Adjust Identity workflows in accordance with changes to your business’s vision.
Updates & Patches
We’ll keep your identity program up-to-date with security enhancements and new feature adoption.
KNOWLEDGE & REPORTING
Utilize our knowledge base to frequently communicate educated recommendations along with providing recurring reporting.
Dedicated Success Manager
Ensure maximum success and request resolutions with a dedicated WX+B Cyber project manager.
Enhanced Reporting
We’ll provide enhanced metrics on the health and usage of your Identity program.
Consulting & Guidance
We provide expert advice on how to reduce operational impact and maximize efficiencies while implementing every change.
